Fix “The QuickBooks Administrator Is Editing the User Information” Error
- slimyjaguaritwh
- Aug 18
- 2 min read
QuickBooks Desktop is widely used for managing business finances, but sometimes users encounter issues that prevent them from working smoothly. One such error message is:
“The QuickBooks Administrator is editing the user information.”
This typically happens when multiple users are logged in to the company file, and it restricts you from making certain changes. In this blog, we’ll explain the causes, fixes, and best practices to resolve this issue. If you need instant assistance, you can always call QuickBooks Support at 1-877-419-2575.
What Does the Error Mean?
When QuickBooks shows “The administrator is editing the user information”, it means the admin user has locked certain sections of the company file while making changes. QuickBooks restricts other users from modifying information to prevent data conflicts or corruption.
This is common in multi-user mode when more than one person is working on the company file.
Common Causes of the Error
Admin user is actively editing roles or user accounts.
Data synchronization delay in QuickBooks multi-user environment.
Stale sessions – another user did not properly log out.
Company file corruption causing false lock messages.
Network issues that confuse QuickBooks about which user has control.
How to Fix “The QuickBooks Administrator Is Editing the User Information”
Follow these troubleshooting steps to resolve the issue:
1. Confirm Admin Activity
Check with the administrator if they are editing user roles or account details. If yes, wait until they finish and save the changes.
2. Switch to Single-User Mode
Ask all users to log out of QuickBooks.
The admin should log in.
Go to File > Switch to Single-User Mode.
Make the required changes.
3. End Stuck Sessions
If a user closed QuickBooks without logging out, the system may think they’re still active.
Restart QuickBooks on all systems.
Reopen the company file.
4. Run QuickBooks Database Server Manager
On the server, open QuickBooks Database Server Manager.
Rescan the folder containing the company file.
This helps reset user connections.
5. Check File Integrity
Open QuickBooks as admin.
Go to File > Utilities > Verify Data.
If errors are found, run Rebuild Data.This fixes corruption that may cause false locking issues.
6. Use QuickBooks Tool Hub
Download and install the QuickBooks Tool Hub.
Run the Quick Fix my Program utility.This resolves network and session conflicts automatically.
When to Call QuickBooks Support
If the error keeps appearing even when no admin is editing user information, it may indicate deeper company file damage or a network misconfiguration. In such cases, contacting experts is the best solution. Call QuickBooks Support at 1-877-419-2575 for advanced troubleshooting.
Best Practices to Avoid This Error
Always log out properly before closing QuickBooks.
Limit user permission changes to off-hours.
Use Single-User Mode for admin tasks.
Regularly update QuickBooks Desktop and the Database Server Manager.
Maintain company file backups to prevent data loss.
Conclusion
The “QuickBooks Administrator is editing the user information” error occurs mainly in multi-user environments to prevent conflicting changes. By switching to single-user mode, verifying data integrity, and ensuring proper logouts, you can resolve the issue quickly.
If you continue experiencing this problem, reach out to QuickBooks Support at 1-877-419-2575 for expert guidance. Our professionals can help you fix file issues, configure network settings, and keep QuickBooks running smoothly.
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